Last Updated: August 29, 2026

This Refund Policy applies to purchases made directly from TeckNexus LLC (“TeckNexus”) unless a proposal, order form, invoice, statement of work, program rule, or other written agreement states different cancellation or refund terms. If a more specific written agreement applies, that agreement controls for the applicable purchase.

Because many TeckNexus products provide immediate access to digital content, intelligence, tools, entries, or professional resources, most purchases are final once access, processing, or delivery begins, subject to applicable law.

1. Digital Content and One-Time Digital Products

Purchases of downloadable or immediately accessible digital content, reports, magazines, whitepapers, research products, datasets, or similar digital products are final and non-refundable once access or delivery has been provided, except where a refund is required by applicable law or where TeckNexus determines that the purchased product could not be delivered because of a TeckNexus-controlled technical issue that we could not reasonably resolve.

2. Intelligence Subscriptions and Paid Platform Access

Fees for annual or other term-based Intelligence Platform access are non-refundable once access is activated. Unless the applicable purchase terms state otherwise, subscription-based Intelligence access automatically renews for successive periods of the same length at the then-current applicable price until cancelled. You must cancel before the renewal date to prevent the next renewal charge. Cancellation prevents future renewal but does not create a refund or credit for an unused portion of the current term, and access continues through the end of the paid term unless suspended or terminated under the Terms and Conditions.

A change in your business needs, lack of use, disagreement with a research conclusion, tool result, benchmark, recommendation, or the frequency of content updates does not by itself create a right to a refund.

3. Memberships and Partnership Programs

Membership fees and partnership fees are final and non-refundable once the membership term begins or TeckNexus starts reserving, scheduling, producing, or delivering included benefits. Unless the applicable purchase terms state otherwise, subscription-based memberships automatically renew until cancelled before the renewal date; cancellation stops future renewal but does not create a refund for the current paid term. If a membership or partnership is governed by a separate proposal, invoice, order form, or statement of work, the cancellation and payment terms in that document control.

4. Awards Entry Fees

Awards entry fees are final and non-refundable once an entry is submitted to TeckNexus or TeckNexus begins processing it, whichever occurs first. An entry fee is not refundable because an entrant withdraws, misses a deadline, fails to obtain customer or partner approval, is determined to be ineligible, is moved to another category, does not become a finalist, or does not win an award. If TeckNexus cancels an Awards program in its entirety, TeckNexus may provide a refund, credit, or substantially equivalent alternative as appropriate.

If TeckNexus agrees before processing to void an accidental duplicate entry or duplicate payment, we may refund the duplicate amount after verification.

5. Sponsored Content, Campaigns, Lead Generation, Webinars, Custom Research, and Other Services

Commercial services may involve production time, media inventory, third-party commitments, project planning, or reserved capacity. Once TeckNexus begins work, fees already paid are non-refundable unless the applicable proposal, order form, invoice, or statement of work expressly states otherwise. Any service-specific cancellation, rescheduling, credit, replacement-deliverable, or termination rights must be stated in the applicable written order terms. Amounts attributable to work already performed, deliverables already provided, media or production capacity already reserved, or non-cancellable third-party costs are non-refundable.

TeckNexus does not guarantee a particular number of leads, sales, media impressions, search ranking, business outcome, award result, or commercial return unless an applicable written agreement expressly states a guaranteed deliverable. Failure to achieve an expected business outcome is not by itself grounds for a refund.

6. Duplicate, Incorrect, or Unauthorized Charges

If you believe TeckNexus charged you twice, charged the wrong amount, or processed a charge you did not authorize, contact us promptly with the transaction details. We will review the issue and, where verified, correct or refund the affected charge. This does not limit rights you may have under applicable payment or consumer-protection law.

7. Technical Access Problems

If you cannot access a paid digital product or Service, contact us before initiating a charge dispute. We will make reasonable efforts to restore access, provide an alternative delivery method, or otherwise resolve a TeckNexus-controlled access issue. A temporary outage or a problem caused by your device, network, browser configuration, credentials, organization security settings, or a third-party service does not automatically entitle you to a refund.

8. Legal Rights

Nothing in this Policy limits any refund, cancellation, cooling-off, or other right that cannot lawfully be waived under applicable law. Where mandatory law gives you greater rights than this Policy, the mandatory law controls.

9. How to Request Review of a Billing Issue

Contact contact@tecknexus.com and include your name, company, order or invoice information, date of purchase, and a short description of the issue. We may request additional information reasonably needed to verify the transaction and evaluate the request.

Contact Us

Questions about this Refund Policy may be sent to contact@tecknexus.com.