Customer Experience

Telefónica 5-Year Plan Targets €3B Savings and Growth

Telefónica 5-Year Plan Targets €3B Savings and Growth
Telefónica has launched a 2026–2030 plan to accelerate growth, simplify operations, and unlock up to €3 billion in savings while doubling down on its core markets and technology investments. Revenue is guided to a 1.5%–2.5% CAGR from 2025–2028, accelerating to 2.5%–3.5% in 2028–2030; adjusted EBITDA is guided to the same

Verizon’s Visible 5G at Best Buy: In-store retail debut

Visible 5G at Best Buy: In-store retail debut
Verizon’s digital sub-brand Visible is extending from app-only to omnichannel, adding BestBuy.com today and a nationwide in-store rollout on September 28. Visible offers unlimited data, talk, and text on Verizon’s 5G-capable network, plus unlimited mobile hotspot and no annual contracts. Customers keep the app-led experience - account setup, activation, billing,

Do We Need To Talk About BitChat?

Do We Need To Talk About BITCHAT?
Jack Dorsey’s BitChat is a decentralized messaging app using BLE mesh networks to deliver encrypted messages without the internet. With no central servers, user accounts, or cloud storage, BitChat promises privacy but raises questions about security, user experience, and practical use in real-world settings like protests, emergencies, and areas with

T-Mobile T-Life App Rollout: Glitches and Quotas

T-Mobile T-Life App Rollout: Glitches and Quotas
T-Mobile’s consolidation of consumer apps into the T-Life hub is colliding with frontline realities, exposing gaps between digital ambitions and in-store execution. T-Mobile is retiring standalone experiences like its legacy account app and banking app in favor of T-Life, a single portal for account management, promotions, and payments. In practice,

Edge AI Boosts Broadband Customer Experience

Edge AI Boosts Broadband Customer Experience
Edge AI is reshaping broadband customer experience by powering smart routers, proactive troubleshooting, conversational AI, and personalized Wi-Fi management. Learn how leading ISPs like Comcast and Charter use edge computing to boost reliability, security, and customer satisfaction.

AI in Telecom: Strategic Themes, Maturity, and the Road Ahead

AI in Telecom: Strategic Themes, Maturity, and the Road Ahead
In AI in Telecom: Strategic Themes, Maturity, and the Road Ahead, we explore how AI has shifted from buzzword to backbone for global telecom leaders. From AI-native networks and edge inferencing, to domain-specific LLMs and behavioral cybersecurity, this article maps out the strategic pillars, real-world use cases, and monetization models

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