AI agents are transforming customer service, making interactions faster and more efficient while addressing consumer demand for transparency and trust. This shift, highlighted in recent Salesforce research, shows growing consumer preference for AI-powered support for routine inquiries and fast resolutions. As businesses integrate AI agents, they benefit from reduced costs, consistency across channels, and enhanced data-driven personalization, especially in retail and service industries. Trust and transparency remain key, as consumers seek clear indicators when interacting with AI, with a preference for escalation options to human representatives.
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Whitepaper
Explore how Generative AI is transforming telecom infrastructure by solving critical industry challenges like massive data management, network optimization, and personalized customer experiences. This whitepaper offers in-depth insights into AI and Gen AI's role in boosting operational efficiency while ensuring security and regulatory compliance. Telecom operators can harness these AI-driven...
Whitepaper
The whitepaper, "How Is Generative AI Optimizing Operational Efficiency and Assurance," provides an in-depth exploration of how Generative AI is transforming the telecom industry. It highlights how AI-driven solutions enhance customer support, optimize network performance, and drive personalized marketing strategies. Additionally, the whitepaper addresses the challenges of integrating AI into...
Article & Insights
This article explores the deployment of 5G NR Transparent Non-Terrestrial Networks (NTNs), detailing the architecture's advantages and challenges. It highlights how this "bent-pipe" NTN approach integrates ground-based gNodeB components with NGSO satellite constellations to expand global connectivity. Key challenges like moving beam management, interference mitigation, and latency are discussed, underscoring...
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