Customer Service

SK Telecom is set to launch the beta service of its AI agent, Aster, in North America starting March 2025. Announced at CES 2025, Aster redefines personal assistants with generative AI technology for proactive life management, handling tasks like planning, reminders, and bookings. The service integrates with Perplexityโ€™s conversational AI to offer a seamless, task-oriented user experience. SK Telecom plans to expand Asterโ€™s capabilities and global reach by 2026, solidifying its position in AI and telecommunications innovation.
Edge computing is transforming telecom by enabling efficient 5G networks. By processing data closer to its source, it minimizes latency, reduces network congestion, and supports real-time applications like IoT, AR, and remote healthcare. Learn how this transformative technology tackles challenges like infrastructure costs and security while opening new revenue streams and enhancing customer experience.
Pine AI is an AI assistant that manages customer support tasks like bill negotiations, complaints, and insurance appeals on behalf of consumers. Recently launched in the U.S., Pine AI automates complex workflows, such as handling health insurance denialsโ€”a process that typically takes days or weeksโ€”with zero human involvement. Built on a proprietary language model, Pine AI operates autonomously, interacting with stakeholders to resolve issues efficiently. Unlike traditional B2B AI agents, Pine AI prioritizes consumer needs, navigating corporate bureaucracy for optimal outcomes. This innovation promises a transformative shift in customer service efficiency and effectiveness.

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Explore the collaboration between Purdue Research Foundation, Purdue University, Ericsson, and Saab at the Aviation Innovation Hub. Discover how private 5G networks, real-time analytics, and sustainable innovations are shaping the "Airport of the Future" for a smarter, safer, and greener aviation industry....
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Explore how Generative AI is transforming telecom infrastructure by solving critical industry challenges like massive data management, network optimization, and personalized customer experiences. This whitepaper offers in-depth insights into AI and Gen AI's role in boosting operational efficiency while ensuring security and regulatory compliance. Telecom operators can harness these AI-driven...
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This article explores the deployment of 5G NR Transparent Non-Terrestrial Networks (NTNs), detailing the architecture's advantages and challenges. It highlights how this "bent-pipe" NTN approach integrates ground-based gNodeB components with NGSO satellite constellations to expand global connectivity. Key challenges like moving beam management, interference mitigation, and latency are discussed, underscoring...

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