Customer Service

Edge AI Boosts Broadband Customer Experience

Edge AI Boosts Broadband Customer Experience

Edge AI is reshaping broadband customer experience by powering smart routers, proactive troubleshooting, conversational AI, and personalized Wi-Fi management. Learn how leading ISPs like Comcast and Charter use edge computing to boost reliability, security, and customer satisfaction.

Network APIs in Telecom: Growth, Use Cases & Challenges

Network APIs in Telecom: Growth, Use Cases & Challenges
Network APIs are redefining the telecom sector, enabling real-time services, secure mobile payments, IoT support, and cross-industry innovation. With projected market growth to $30B by 2030, telecom leaders are focusing on standardization, ecosystem collaboration, and developer engagement to unlock the full value of APIs in the 5G era.

Innovation In Action: How Time, Sierra, and Axios Are Shaping AI in Media and Business

Innovation In Action: How Time, Sierra, and Axios Are Shaping AI in Media and Business
In Innovation In Action, executives from Time, Sierra, and Axios share how they’re redefining business, media, and journalism with AI. Time is unlocking over a century of content for fair AI use, while Sierra’s “agentic AI” elevates the customer experience across industries. Axios emphasizes human-first reporting with AI support. Across the board, these leaders show how strategic adaptation can embrace AI without compromising trust, transparency, or editorial integrity.

Connected Industries: The Future of FinTech and Private Networks in Digital Finance

Connected Industries: The Future of FinTech and Private Networks in Digital Finance
FinTech, private 5G networks, and AI are converging to reshape digital finance across industries. From embedded payments and super apps to AI-driven credit scoring and secure M2M transactions, this $2 trillion opportunity is powered by mobile technology, cloud infrastructure, and regulatory evolution. Leaders must act fast to unlock new revenue, scale inclusion, and secure digital ecosystems.

ASEAN Telecom Trends in 2025: Investments and AI Impact

AWS Invests Billion in Georgia Data Centers to Power AI Growth
In 2025, the ASEAN telecommunications sector is set for significant changes, driven by AI integration, digital infrastructure expansion, and strategic market consolidations. These transformations aim to enhance operational efficiency and profitability within the region’s dynamic telecom landscape.

AI in Indian Telecom: Automation, 5G, and Future Growth

AI in Indian Telecom: Automation, 5G, and Future Growth
India’s telecom sector is rapidly evolving with AI and automation enhancing network operations, customer service, and 5G deployment. With over 125 million 5G users and major investments from companies like Reliance Jio and Bharti Airtel, AI technologies are proving essential for scalability and efficiency. Despite challenges like infrastructure integration and talent gaps, India’s growing AI ecosystem and government support are driving the future of smart telecom solutions.

OpenAI & Meta Eye Reliance for AI Growth in India

OpenAI & Meta Eye Reliance for AI Growth in India
OpenAI and Meta are eyeing partnerships with Reliance Industries to bring AI tools like ChatGPT and Llama to millions in India. By integrating with Reliance’s telecom and digital networks, these tech giants aim to make AI more accessible and affordable. Reliance’s reach, infrastructure, and government ties make it an ideal partner to scale AI adoption across diverse markets—from cities to rural India.

Observe.AI Launches VoiceAI for Call Center Automation

Observe.AI Launches VoiceAI for Call Center Automation
Observe.AI has unveiled VoiceAI agents—intelligent, realistic voice-powered AI tools designed to automate contact center operations. These AI agents manage routine customer interactions using advanced voice technology, reduce support costs by up to 80%, and integrate easily with tools like Salesforce and Zendesk. With features like interruption detection and robust data security, VoiceAI agents mark a leap forward in contact center automation.

Verizon Unveils AI Assistant for Small Business Customer Support

Verizon Unveils AI Assistant for Small Business Customer Support
Verizon Business has introduced the Verizon Business Assistant, an AI-powered tool that helps small businesses automate customer interactions via text messaging. This AI-driven solution enables 24/7 customer support, instant responses, and seamless human handoff when needed. Designed to enhance customer engagement and business efficiency, the AI assistant learns from past interactions, allowing businesses to focus on growth while providing fast and accurate responses to customer inquiries.

SK Telecom Launches AI Agent Aster Beta Service in North America

SK Telecom Launches AI Agent Aster Beta Service in North America
SK Telecom is set to launch the beta service of its AI agent, Aster, in North America starting March 2025. Announced at CES 2025, Aster redefines personal assistants with generative AI technology for proactive life management, handling tasks like planning, reminders, and bookings. The service integrates with Perplexity’s conversational AI to offer a seamless, task-oriented user experience. SK Telecom plans to expand Aster’s capabilities and global reach by 2026, solidifying its position in AI and telecommunications innovation.

Edge Computing in Telecom: Powering 5G Efficiency

Verizon and NVIDIA Deliver AI on 5G Private Networks with Edge Computing
Edge computing is transforming telecom by enabling efficient 5G networks. By processing data closer to its source, it minimizes latency, reduces network congestion, and supports real-time applications like IoT, AR, and remote healthcare. Learn how this transformative technology tackles challenges like infrastructure costs and security while opening new revenue streams and enhancing customer experience.

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5G NR Transparent NTN: Deployment Aspect and Challenges

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Executive Interviews

Private 5G in South Korea: Factory Deployment Insights and Use Cases

Private 5G in South Korea: Factory Deployment Insights and Use Cases

Private 5G Deployment at TV 2 Denmark: Transforming Media Production

Private 5G Deployment at TV 2 Denmark: Transforming Media Production

NTT DATA and Nokia Transform Brownsville into a Smart City with Private 5G

NTT Data and Nokia: Driving Private Networks for Smart Cities

Ericsson’s Private 5G Network Enhances Mining Safety and Efficiency

Private Networks for Mining: How Ericsson and Epiroc Lead the Way

Ericsson’s Private 5G Network Transforms Smart Manufacturing

How Ericsson’s Private 5G Transforms Smart Factory Operations

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