TM Forum

Telecom just crossed a line it spent years approaching carefully. AI agents are no longer confined to recommending fixes to network engineers — in a growing number of deployments, they're diagnosing faults and proposing remediations that a human simply signs off on, rather than performs. Nokia's work with Google Cloud is a clear marker of how far this has come: agents built on Gemini now sit inside Nokia's Assurance Center, and early results point to fault-resolution times cut by more than half, sometimes by as much as 80 percent. That's the part of the story getting the headlines. It's also, in a sense, the easy part... The harder question — the one the industry has mostly deferred — is what happens structurally once agents stop merely proposing and start acting, especially across more than one system at a time.