Singtel

Australia telecom overhaul after Optus Triple Zero failure

Triple-zero (000) reliability reforms before bushfire season

Australia is moving quickly to shore up the 000 emergency call service ahead of the bushfire season by hauling telco chiefs to Canberra and fast‑tracking reforms. The Australian Communications and Media Authority (ACMA) has opened a compliance investigation, and Optus has appointed Kerry Schott to lead an independent technical review into the failures. The reforms build on proposals flagged after the nationwide Optus outage in November 2023 and signal a shift from after‑the‑fact reporting to proactive assurance for a service that must be available under extreme conditions.

Optus Triple Zero failure hits 4,500 in Dapto

Optus Triple Zero failure hits 4,500 in Dapto
A second emergency call disruption in as many weeks has escalated questions about Optus’ operational controls and the resilience of Australia’s emergency communications ecosystem. Optus reported that a fault tied to a mobile tower in Dapto, Wollongong, left around 4,500 users affected between 3:00 a.m. and 12:20 p.m. on Sunday, with nine Triple Zero attempts failing during that window. While the scope was geographically contained, the event compounds a pattern that now includes multiple emergency call failures across two weeks. Repeated emergency call failures undermine public trust and expose systemic weaknesses in how operators design, test, and govern safety-critical services.

Malaysia telcos federate GSMA Open Gateway Number Verification API

Malaysia telcos federate GSMA Open Gateway Number Verification API
Malaysia’s five mobile operators will federate a GSMA Open Gateway API to give banks and online retailers a consistent, cross-network tool to fight account takeovers and digital identity theft. CelcomDigi, Maxis, U Mobile, Telekom Malaysia, and YTL Communications plan to provide federated access to the GSMA Open Gateway Number Verification API, based on the CAMARA standard. The API verifies a user’s mobile number against real-time network attributes, offering a more secure, low-friction alternative to SMS one-time passwords. Network-anchored verification provides silent, possession-based authentication that reduces user friction and closes common OTP exploits. Developers can integrate once and reach all participating Malaysian networks while each operator retains control of data, policy, and monetization.

Australia telecom overhaul after Optus Triple Zero failure

Australia telecom overhaul after Optus Triple Zero failure
Canberra is signaling an industry shake-up after hundreds of emergency calls failed to reach Triple Zero, with four incidents linked to fatalities. Optus, Australia’s second-largest operator and a subsidiary of Singtel, reported a technical failure that prevented 624 calls from connecting to emergency services (000), affecting customers across Western Australia, South Australia, New South Wales, and the Northern Territory. The Australian Communications and Media Authority (ACMA) has opened an investigation into compliance with the Emergency Call Service rules, which require carriers to ensure 000/112 calls connect regardless of network status.

Singtel Launches 5G+ with Nationwide Network Slicing for All Users

Singtel Launches 5G+ with Nationwide Network Slicing for All Users
Singtel launches 5G+, introducing nationwide network slicing for both consumers and enterprises, a global first. This upgrade brings faster speeds, lower latency, stronger indoor coverage, and real-time cyber protection to over 1.5 million users. Singtel 5G+ enhances mobile connectivity with the 700MHz spectrum, priority plans, and app-based slicing for business-critical apps, aligning with Singapore’s Smart Nation goals.

ASEAN Telecom Trends in 2025: Investments and AI Impact

AWS Invests Billion in Georgia Data Centers to Power AI Growth
In 2025, the ASEAN telecommunications sector is set for significant changes, driven by AI integration, digital infrastructure expansion, and strategic market consolidations. These transformations aim to enhance operational efficiency and profitability within the region’s dynamic telecom landscape.

T-Mobile & NVIDIA Drive AI-Powered 6G Network Innovation

T-Mobile & NVIDIA Drive AI-Powered 6G Network Innovation
T-Mobile and NVIDIA are at the forefront of AI-driven 6G innovation, establishing a groundbreaking partnership to integrate artificial intelligence into 6G radio access networks (RAN). Through the AI RAN Innovation Center and NVIDIA’s AI Aerial platform, T-Mobile aims to create smarter, more adaptive networks, generating new revenue streams and enhancing performance across diverse applications. This collaboration marks a pivotal step in telecom’s AI evolution, positioning T-Mobile to lead in future network standardization and innovation through partnerships with industry giants like Ericsson, Nokia, and Microsoft.

Singtel and Ericsson Launch Network-as-a-Service for Telcos and Enterprises

Singtel and Ericsson Partner to Simplify Network-as-a-Service for Telcos
Singtel and Ericsson have partnered to launch an enhanced Network-as-a-Service solution aimed at streamlining network provisioning and service management for telcos and enterprises. By integrating Singtel’s Paragon platform with Ericsson’s Service Orchestration and Assurance, this collaboration offers a fully automated, API-enabled platform that accelerates the rollout of 5G and edge services, enabling CSPs to monetize new opportunities while improving service quality.

Generative AI For Telecom and Technology

Generative AI For Telecom and Technology | Magazine Edition
In the latest edition of TeckNexus Magazine, explore how Generative AI is transforming the telecom industry. Dive into Jio’s JioBrain platform, the Supermicro-Nvidia partnership for scaling AI infrastructure, and Generative AI use cases for operators with insights from RADCOM. In an exclusive interview, Hardik Jain of GXC discusses integrating Generative AI with private 5G networks. Plus, gain insights from Eugina Jordan on Generative AI for business, Fiducia’s 5G and AI-driven stadium innovations, and strategies from 12 global operators on harnessing Generative AI for growth.

Generative AI in Telecom: Insights and Strategies from 12 Global Operators

Generative AI in Telecom - Insights from Global Operators - TeckNexus
The article “Generative AI in Telecom: Insights and Strategies from 12 Global Operators” by Hema Kadia explores the diverse and transformative applications of generative AI across leading telecommunications companies. AT&T’s Ask AT&T tool enhances employee productivity by streamlining software development and data analysis. Bell Canada leverages AI to improve customer experience and predict environmental events, optimizing business operations. BT Group uses AI to enhance software development and customer service, while Deutsche Telekom focuses on secure AI solutions and innovative customer service models. Etisalat integrates machine learning to optimize operations and create personalized content. Orange, Jio, Singtel, SK Telecom, Telefónica, Verizon, and Vodafone all showcase unique AI strategies, emphasizing customer service, operational efficiency, and new business opportunities through advanced AI technologies and strategic partnerships. Each company demonstrates how generative AI can revolutionize the telecom industry by improving internal processes, customer interactions, and overall service delivery.

SK Telecom and Singtel Drive Telco Innovation with Generative AI

SK Telecom and Singtel Drive Telco Innovation with Generative AI
SK Telecom and Singtel have partnered to leverage generative AI for developing next-generation telecom solutions. This collaboration aims to revolutionize telecom networks by enhancing performance, security, and customer experience. Key initiatives include the development of Edge-AI infrastructure, advancements in network virtualization and slicing, and the creation of standardized telco APIs. The Global Telco AI Alliance further strengthens this partnership, focusing on AI-driven innovation and efficiency.

Global Telco AI Alliance Forms Joint Venture for LLM

Global Telco AI Alliance Forms Joint Venture for LLM
The Global Telco AI Alliance (GTAA) has signed a Joint Venture agreement to develop a multilingual Telco Large Language Model (Telco LLM). This AI-driven initiative, involving SK Telecom, Deutsche Telekom, e&, Singtel, and SoftBank Corp., aims to enhance customer interactions across the telecommunications industry, reaching a global audience of 1.3 billion in 50 countries. The Telco LLM will support multiple languages, including Korean, English, German, Arabic, and Bahasa, offering innovative solutions for improved customer service.
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