Meta Platforms explores alternatives for Kustomer sale

As part of its plan for broader cost cuts, Meta Platforms Inc., the parent company of Facebook, is contemplating different divestiture options for Kustomer, the customer service software firm it acquired for $1 billion in 2020. Meta has not yet finalized its decision but is considering either spinning off the business or attempting to sell it, according to a source familiar with the matter.
Meta Platforms explores alternatives for Kustomer sale

As part of its plan for broader cost cuts, Meta Platforms Inc., the parent company of Facebook, is contemplating different divestiture options for Kustomer, the customer service software firm it acquired for $1 billion in 2020.

Meta has not yet finalized its decision but is considering either spinning off the business or attempting to sell it, according to a source familiar with the matter. A Meta spokesperson stated that the firm is concentrating on its fastest-growing business messaging offerings, including the monetization potential for WhatsApp, as part of its efficiency efforts. Meta is exploring strategic alternatives for Kustomer and will continue to support Kustomer’s product and customer base during this process.

Meta purchased Kustomer in late 2020 with the goal of creating more customer service tools within WhatsApp and Messenger. Kustomer’s software allows businesses to manage customer messages from multiple services on one central dashboard and was viewed as a critical component of Meta’s efforts to monetize its messaging applications. The acquisition’s closing was delayed when the Federal Trade Commission sued Meta, but regulatory issues were resolved in early 2022.

Additional News

TERAGO has established Canada’s premier 5G MMwave private network for Industry 4.0 research at McMaster University’s new Manufacturing Research Institute (MMRI) in Hamilton, Ontario. Over the next three years, this network will enable researchers to test and develop advanced manufacturing technologies utilizing 5G MMwave capabilities.
According to ABI Research, 5G fixed-wireless access (FWA) services are increasingly being seen as a competitive alternative to traditional fixed broadband in both developed and emerging markets. The firm predicts that the number of 5G subscriptions of FWA could reach 72 million by 2027, which would represent 35% of the total fixed-wireless market.
Indian Prime Minister Narendra Modi has introduced the Bharat 6G Vision Document, which aims to accelerate the adoption of new technology in India, and launched the 6G research and development test bed. The document was developed by a technology innovation group on 6G, consisting of members from various government ministries, research institutions, academia, standardization bodies, telecom service providers, and industry. The group will help to create a roadmap and action plans for 6G in India.

The 6G test bed, launched alongside the document, will offer a platform for industry, academic institutions, and others to test and validate evolving technologies. The government believes that these initiatives will provide an environment conducive to innovation, capacity building, and faster technology adoption in the country.
Betacom, along with its partners Axis Communications and Evolon Technology, has introduced an AI-powered perimeter surveillance solution called Betacom PSS. It offers round-the-clock physical threat detection for airports, warehouses, and manufacturing facilities, delivering results in a shorter time and at a reduced cost compared to traditional wired and public wireless solutions. Betacom PSS relies on Axis cameras equipped with Evolon’s AI-based image detection technology, all operating on Betacom’s managed private 4G/5G network.
BT’s UK business customers can now access edge computing services through a new long-term, multi-million-pound investment. The first site for customer trials is live in Manchester, with general availability planned for later this year. This investment combines EE’s leading 5G and 4G network infrastructure with Amazon Web Services cloud services, right at the edge where they are required, ensuring efficient, high-speed, and secure connectivity, as well as accelerated cloud processing.

By utilizing AWS Wavelength, BT aims to offer a new generation of IoT benefits to its customers and communities. These benefits include wearable cameras for paramedics and ambulance staff to support patients and aid remote clinicians in deciding on the best care pathways; cameras for the police to provide instant replay and higher-quality footage; and “frictionless retail,” which enables shoppers to enter a store, pick up their products, and leave without scanning, queuing, or checking out.
In partnership with Ericsson and Saab, Purdue University Airport has unveiled a one-of-a-kind 5G network designed to function as a “lab to life” testing ground. This platform will enable academics, researchers, and businesses to create scalable commercial solutions aimed at enhancing operations and security for airports of varying sizes.
German chemical firm BASF plans to establish a private 5G network at a facility in Belgium’s Port of Antwerp, partnering with local networking expert Citymesh. This development, which follows a series of cellular-connected Industry 4.0 trials in the region, has been dubbed “the first private 5G network” in the port by local media.
Scroll to Top