- Tech News & Insight
- October 8, 2024
- Hema Kadia
AI and generative AI hold significant promise for telecom, from network optimization to customer service automation. However, a cautious approach is necessary, as over 80% of AI projects fail. Telecom professionals remain skeptical, questioning AI's scalability and transparency. A balanced, evidence-based outlook can help telecom operators responsibly integrate AI, avoiding the pitfalls of early adoption while maximizing its transformative potential.