TELUS moved beyond experiments to enterprise adoption: 57,000 employees actively use gen AI, more than 13,000 custom AI solutions are in production, and 47 large-scale solutions have generated over $90 million in benefits to date. Time savings exceed 500,000 hours, driven by an average of roughly 40 minutes saved per AI interaction. The scale is notable: Fuel iX now processes on the order of 100 billion tokens per month, a signal that the platform is embedded in day-to-day work rather than isolated to innovation teams. TELUS designed for trust from the start: its Fuel iXpowered customer support tool achieved ISO 31700-1 Privacy by Design certification, a first for a gen AI solution.