Hewlett Packard Enterprise and NVIDIA Launch ‘NVIDIA AI Computing by HPE’ to Propel Private Cloud AI and GenAI Solutions
Hewlett Packard Enterprise (HPE) and NVIDIA have introduced a comprehensive portfolio, NVIDIA AI Computing by HPE, aimed at accelerating the adoption of generative AI in the industrial sector. Announced at HPE Discover 2024, this initiative combines the strengths of both companies to provide enterprises with advanced AI solutions, emphasizing the HPE Private Cloud AI—a unique offering that deeply integrates NVIDIA’s AI computing, networking, and software with HPE’s AI storage and compute resources via the HPE GreenLake cloud.
HPE Private Cloud AI is designed to provide an efficient, flexible, and sustainable environment for developing and deploying generative AI applications. It incorporates the OpsRamp AI copilot to enhance IT operations, offering a self-service cloud experience with full lifecycle management across four configurations tailored to various AI workloads. This integration aims to simplify the complexities associated with AI technology, facilitating enterprise-scale AI adoption while ensuring data privacy and security.
The collaboration between HPE and NVIDIA extends to a global network of system integrators such as Deloitte, HCLTech, Infosys, TCS, and Wipro, who will support enterprises in managing complex AI workloads. This strategic alliance, highlighted by HPE CEO Antonio Neri and NVIDIA CEO Jensen Huang, marks a significant milestone in their partnership, reflecting a shared commitment to advancing enterprise AI capabilities.
The HPE Private Cloud AI solution features support for inference, fine-tuning, and retrieval-augmented generation (RAG) AI workloads, providing enterprises with the tools to leverage their proprietary data. It ensures compliance with data privacy, security, and governance standards, offering a robust cloud experience enhanced by ITOps and AIOps capabilities to boost productivity. The NVIDIA AI Enterprise software platform, a cornerstone of the stack, includes the NVIDIA NIM inference microservices, streamlining the development and deployment of AI models.
HPE Private Cloud AI also integrates NVIDIA Spectrum-X Ethernet networking, HPE GreenLake for File Storage, and HPE ProLiant servers, supporting advanced GPUs like NVIDIA L40S, H100 NVL Tensor Core GPUs, and the GH200 NVL2 platform. This setup aims to optimize the performance of AI and data software stacks, providing a fully integrated infrastructure to meet the evolving needs of AI-driven enterprises. The availability of these solutions is scheduled for the fall, with various configurations of HPE ProLiant and HPE Cray servers incorporating NVIDIA’s latest GPUs, which are expected to be released over the summer and fall periods.
For more details, visit: Hewlett Packard Enterprise and NVIDIA Announce ‘NVIDIA AI Computing by HPE’ to Accelerate Generative AI Industrial Revolution
BT Group Enhances Service Management with ServiceNow, Leveraging Generative AI
BT Group has expanded its strategic relationship with ServiceNow to enhance customer and employee experiences through improved service management. The multi-year agreement will extend ServiceNow’s capabilities across all BT Group units, aiming to drive efficiency, cost savings, and enhanced customer satisfaction. Central to this initiative is the deployment of ServiceNow Service Bridge and the pilot of ServiceNow’s Now Assist for Telecom Service Management (TSM), which leverages generative AI to streamline operations.
The integration of ServiceNow’s platform has allowed BT Group to consolidate legacy service management systems, unifying their processes onto a single platform. ServiceNow Service Bridge will enable seamless automation and connectivity between BT Group and its enterprise customers, simplifying tasks like order management and support through a cohesive digital workflow.
A notable aspect of this collaboration is the pilot of Now Assist for TSM, which aims to enhance the productivity of BT Group’s agents by utilizing generative AI to expedite case summarization and review processes, cutting these times by 55%. This improvement is projected to significantly reduce the mean time to resolve issues by a third, enhancing overall service efficiency.
Hena Jalil, Managing Director, Business CIO at BT Group, emphasized the importance of a platform-first approach powered by AI to revolutionize service delivery and customer experience. Paul Smith, Chief Commercial Officer at ServiceNow, highlighted the role of AI in driving business transformation and achieving new productivity levels.
For more details, visit: BT Group expands strategic relationship with ServiceNow to improve customer and employee experience
HCLTech and Tecnotree Collaborate on 5G-Driven GenAI Solutions for Telecoms
HCLTech and Tecnotree have announced a strategic partnership to co-develop advanced 5G and generative AI (GenAI) solutions for the global telecom industry. This collaboration merges HCLTech’s expertise in AI-led digital transformation with Tecnotree’s capabilities in 5G and AI-enabled business support systems (BSS) platforms. The joint effort aims to deliver solutions that enhance customer experiences through hyper-personalization and drive sustainable growth in the telecom sector.
The partnership will leverage Tecnotree’s Sensa Intelligence platform to develop innovative solutions that align with the Open Digital Architecture (ODA) and AI guidelines of TM Forum, ensuring seamless integration with current CSP capabilities while transforming their BSS.
Hitesh Morar, CTO and CPO of Tecnotree, highlighted the partnership’s potential to redefine digital experiences and improve revenue monetization for clients. Pawan Vadapalli, Corporate Vice President at HCLTech, emphasized the collaboration’s role in addressing real-world challenges and creating significant business impacts for telecom operators.
For more details, visit: HCLTech and Tecnotree collaborate to bring 5G-led GenAI solutions for telcos
Xerox Signs Deal with TCS to Transform Its IT Technology Using Cloud, GenAI
On June 21, 2024, Tata Consultancy Services (TCS) announced a significant expansion of its partnership with Xerox to modernize Xerox’s IT operations and drive its transformation into a services-led, software-enabled organization. The initiative includes consolidating Xerox’s technology services, migrating legacy data centers to Azure, and implementing a cloud-based Digital ERP platform. Additionally, TCS will develop a new agile, cloud-first operating model and an AI-first enterprise platform for Xerox, leveraging TCS’s AI and cloud capabilities. This transformation supports Xerox’s multi-year Reinvention strategy to enhance operational efficiency and sustain long-term growth.
TCS will employ its AI. Cloud, Enterprise Solutions (including TCS CrystallusTM), and Cognitive Business Operations (including TCS CognixTM) to build these advanced platforms, collaborating with industry partners like hyperscalers and AI solution providers. This project aims to simplify Xerox’s operational footprint, improve customer experience, and facilitate sustainable growth. Xerox CIO, Tino Lancellotti, highlighted TCS’s proven experience and expertise in delivering complex transformation programs as a key reason for choosing them as a partner.
Xerox’s shift to a cloud-first, digital services-led model is a crucial part of its Reinvention strategy, launched in 2023, to diversify its revenue streams and achieve sustainable profits. TCS has a strong presence in the US, with nearly 50,000 associates and 19 delivery centers, reinforcing its position as a trusted partner for digital transformation across various industries. Amit Bajaj, President of TCS North America, emphasized the bold nature of Xerox’s Reinvention initiative and the transformative potential of GenAI in enterprise operations.
For more details, visit TCS Press Release
SoftBank Corp. Partners with Perplexity AI to Offer Free One-Year Subscription to Perplexity Pro
SoftBank Corp. has entered into a strategic partnership with Perplexity, a leading generative AI search startup, to offer its premium AI answer engine, Perplexity Pro, to customers in Japan. Beginning June 19, 2024, customers using SoftBank’s ‘SoftBank,’ ‘Y!mobile,’ and ‘LINEMO’ mobile services will be eligible for a free one-year subscription to Perplexity Pro, which typically costs 2,950 yen per month or 29,500 yen per year for the Android version. This exclusive offer is part of SoftBank’s efforts to make AI more accessible to the public.
SoftBank is actively building next-generation social infrastructure, including generative AI computing platforms and AI data centers, while developing proprietary large language models (LLMs) specialized for the Japanese language. This initiative is part of SoftBank’s broader strategy to integrate AI into everyday life and make its benefits widely available. At a press conference in Tokyo on June 17, 2024, Hiroyuki Terao, Executive Vice President and Head of the Consumer Business Promotion Unit at SoftBank Corp., emphasized the company’s commitment to demystifying AI for the general public. Drawing parallels to how SoftBank mainstreamed Internet search, PC broadband, and smartphones in Japan, Terao highlighted SoftBank’s mission to bring AI’s advantages to all demographics.
Perplexity is a conversational AI answer engine designed for web browsers and mobile apps, delivering highly accurate answers based on the latest web data while transparently displaying information sources. The premium version, Perplexity Pro, offers advanced features such as selecting from various LLMs for more comprehensive searches, generating high-quality images, unlimited file uploads, and saving search histories. It also includes an AI profile feature for personalized search results and chat-based support tools.
During the press conference, Terao introduced Aravind Srinivas, CEO and Co-Founder of Perplexity. Srinivas explained that Perplexity aims to revolutionize Internet searches by providing precise answers rather than merely search results. He emphasized that Perplexity Pro allows users to obtain immediate answers from a wide range of LLMs, enhancing their efficiency and enabling them to focus on more meaningful activities. Terao noted that this partnership with Perplexity is just the beginning of SoftBank’s broader AI ambitions. The company is dedicated to harnessing the Information Revolution to enhance the happiness and well-being of people across all age groups and backgrounds, aligning with SoftBank’s corporate philosophy.
For more details, visit SoftBank Corp. Launches Strategic Partnership with Leading AI Startup Perplexity
Indosat Ooredoo Hutchison and Google Cloud Renew AI Native TechCo Alliance with GenAI Solutions
Indosat Ooredoo Hutchison (IOH) and Google Cloud have renewed their strategic alliance to focus on developing tailored AI and GenAI solutions. This partnership aims to drive innovation through joint initiatives that address specific business needs and enhance technological capabilities. By leveraging Google Cloud’s advanced infrastructure and IOH’s extensive market presence, the collaboration is set to deliver cutting-edge AI applications that improve operational efficiencies and customer experiences. This renewed alliance highlights companies’ commitment to pioneering AI advancements and integrating GenAI to solve complex industry challenges. The partnership will explore new avenues in AI, reinforcing their position as leaders in the technological landscape. As part of this alliance, IOH and Google Cloud will work on several pilot projects to showcase the potential of GenAI in transforming business operations and creating new revenue streams.
Indosat Ooredoo Hutchison has partnered with Google Cloud to implement GenAI solutions, aiming to transform AI capabilities for over 100 million customers. This collaboration will focus on back-office transformation, utilizing GenAI to streamline processes and enhance service delivery. The partnership signifies a major step towards integrating AI deeply into Indosat’s operations, reflecting the company’s commitment to leveraging advanced technologies to provide superior customer experiences. By adopting GenAI, Indosat Ooredoo Hutchison aims to lead the market in innovative AI applications, driving efficiency and customer satisfaction. This strategic move is expected to significantly improve operational efficiencies and set a new standard for customer service in the telecommunications industry. The initiative will include developing AI-driven tools for predictive maintenance, customer support automation, and enhanced data analytics.
For more details, visit Indosat Ooredoo Hutchison Press Release
Amdocs to Simplify eSIM Activation with Google Cloud and GenAI
Amdocs is partnering with Google Cloud to streamline eSIM activation processes using GenAI. This collaboration aims to simplify the activation workflow for telecom providers, enhancing efficiency and customer convenience. By leveraging GenAI, Amdocs and Google Cloud will develop solutions that automate complex processes, reduce errors, and speed up service delivery. This initiative highlights the growing role of AI in telecommunications, where GenAI can significantly improve operational efficiencies and customer satisfaction by offering seamless and innovative service solutions. The use of GenAI will ensure more reliable and user-friendly activation experiences, setting a new standard in the telecom industry. This partnership will also explore future expansions into areas such as AI-driven network management and customer support automation.
For more details, visit Amdocs to Simplify eSIM Activation with GenAI
Amdocs and Microsoft Transforming Customer Engagement in Telecoms with GenAI
In anticipation of the DTW24 Ignite event in Copenhagen, Amdocs and Microsoft have unveiled strategies to transform customer engagement in the telecom sector by applying generative AI (GenAI). This collaboration aims to reimagine the telco experience by integrating GenAI technologies that provide highly personalized and efficient customer interactions. GenAI’s advanced capabilities allow telecom companies to analyze customer data in real-time, predict needs, and offer tailored solutions that enhance customer satisfaction and loyalty. This innovative approach not only improves the quality of customer service but also enables telecom operators to differentiate themselves in a competitive market. By leveraging GenAI, Amdocs and Microsoft are setting a new standard for customer engagement, ensuring that telecom services are more responsive, adaptive, and aligned with individual customer preferences.
For more details, visit Amdocs and Microsoft Transforming Customer Engagement in Telecoms
Mavenir, Nvidia, and AWS Unveil GenAI-Powered Solutions for Telco Networks
Mavenir announced a groundbreaking Operations Co-Pilot, leveraging generative AI (GenAI) to enhance service-level agreements (SLAs) and optimize operational efficiency for communications service providers (CSPs). This innovative solution, developed in partnership with NVIDIA and Amazon Web Services (AWS), aims to transform telecom network operations through intelligent automation. The Operations Co-Pilot automates network troubleshooting, enabling mobile network operators to anticipate and address issues proactively, thus significantly reducing manual debugging efforts and improving IT operations, service availability, and delivery.
The Co-Pilot utilizes large language models (LLMs) trained on key performance indicators (KPIs), counters, logs, and traces from network infrastructure. These models, running on NVIDIA Tensor Core GPUs and the NVIDIA AI Enterprise software platform on AWS, are integrated into Mavenir’s Open RAN architecture, providing comprehensive visibility across network operations through multiple open interfaces. Key features of the Co-Pilot include Core Dump Analysis, Log Similarity Search, and Log Anomaly Detection, which work together to maximize automated efficiency gains and provide early fault and anomaly prediction.
Mavenir’s Chief Technology and Strategy Officer, Bejoy Pankajakshan, highlighted the transformative potential of this framework, noting its ability to deliver extensive fault prediction and root cause analysis with AI-powered accuracy and speed. The AI models are designed to continuously learn and optimize based on user feedback and additional data, ensuring ongoing improvements in operational efficiency.
Chris Penrose, global head of business development for telco at NVIDIA, emphasized the role of generative AI as a force multiplier for enterprises, unlocking new levels of operational efficiency for CSPs. This collaboration between Mavenir, NVIDIA, and AWS represents a significant advancement in the telecom industry, setting a new standard for service assurance and operational efficiency through the integration of advanced AI technologies.
For more details, visit Mavenir Teams With NVIDIA and Amazon Web Services to Deliver Generative AI Co-Pilot
Nokia and GSV Partner on AI and 5G/6G Research in India
Nokia and Gati Shakti Vishwavidyalaya (GSV) have entered into a strategic partnership to spearhead research in AI and 5G/6G technologies within the transportation and logistics sectors in India. This collaboration aims to establish AI and Generative AI (GenAI) laboratories to drive innovation and development. By leveraging Nokia’s advanced Network as Code platform, the partnership seeks to create new communication standards and facilitate smart factory automation, which are pivotal for the modernization of the transportation and logistics infrastructure.
The partnership’s primary objective is to enhance technological integration and operational efficiency, thus fostering a more connected and intelligent ecosystem. Through the deployment of AI-driven solutions and next-generation wireless technologies, Nokia and GSV plan to transform the logistical landscape, enabling seamless data exchange, predictive maintenance, and real-time monitoring. This initiative is set to propel India towards becoming a global leader in intelligent transportation systems, significantly improving the sector’s productivity and sustainability.
For more details, visit Nokia and Gati Shakti Vishwavidyalaya Sign MOU for Research Collaboration on Transportation and Logistics
Telstra Integrates Network APIs into Vonage Platform
Telstra has successfully integrated its sophisticated network APIs into the Vonage platform, marking a significant advancement in private networks and private 5G solutions. This integration leverages Ericsson’s state-of-the-art 5G technology to enhance Telstra’s network infrastructure, providing robust and versatile communication solutions through Vonage’s comprehensive API platform. The strategic collaboration focuses on the development of advanced applications, such as secure authentication mechanisms and network slicing, aimed at revolutionizing customer experiences and enterprise communications.
This partnership underscores Telstra’s commitment to extending its leadership in API-driven services while creating new business opportunities for Vonage in the Asia Pacific region. By combining Telstra’s network capabilities with Vonage’s innovative API platform, the initiative is set to deliver high-performance, reliable, and secure communication solutions tailored to the needs of modern enterprises. The collaboration is expected to drive digital transformation across various sectors, enabling businesses to leverage advanced connectivity solutions for enhanced operational efficiency and customer engagement.
For more details, visit Vonage and Telstra Partner to Help Accelerate Digital Transformation with Network APIs
KT and Microsoft Partner to Develop GenAI and Cloud Services
KT Corporation has partnered with Microsoft to drive advancements in generative AI (GenAI) and cloud services, targeting enterprise customers. This collaboration combines KT’s extensive expertise in telecommunications with Microsoft’s leading-edge cloud technologies, aiming to support digital transformation and elevate mobile service offerings. The partnership focuses on delivering innovative AI-driven solutions and cloud-based services tailored to meet the dynamic needs of enterprise clients.
Key areas of development include the creation of advanced AI applications that enhance operational efficiency and foster innovation in enterprise environments. By integrating AI with cloud services, the partnership aims to provide scalable, flexible, and intelligent solutions that address the challenges faced by businesses today. This initiative will facilitate the seamless integration of AI into telecom services, promoting the adoption of digital tools and processes that can drive significant improvements in productivity and customer satisfaction.
For more details, visit Microsoft Teams Up with KT Corp to Drive AI and Cloud Advancements
Wipro and HPE Launch GenAI Solution in Strategic Collaboration
Wipro has announced a strategic partnership with Hewlett Packard Enterprise (HPE) to introduce a pioneering Generative AI (GenAI) solution designed to elevate customer experiences. This collaboration synergizes Wipro’s extensive expertise in artificial intelligence with HPE’s cutting-edge technological capabilities to create innovative solutions tailored to customers’ evolving demands.
The newly launched GenAI solution leverages the power of deep learning and advanced analytics to enable more personalized and efficient customer interactions. This initiative highlights both companies’ commitment to harnessing AI technologies to drive digital transformation and enhance service delivery in a competitive market landscape. By integrating GenAI into their operations, Wipro and HPE aim to set new standards in customer service excellence.
The GenAI solution will be initially deployed in customer service centers, focusing on automating routine inquiries and providing real-time support. This deployment is expected to reduce response times and increase overall customer satisfaction significantly. The automation of repetitive tasks will free up human agents to handle more complex issues, thereby improving the quality and efficiency of customer service.
The collaboration between Wipro and HPE is poised to substantially improve how businesses interact with their customers, offering a seamless, responsive, and intelligent service experience. The strategic partnership underscores the importance of AI in transforming customer service operations and sets the stage for future advancements in the field.
For more details, visit Wipro Launches On-Premise GenAI Solution with Hewlett Packard Enterprise
Microsoft and Hitachi Enter Strategic AI and Cloud Services Agreement
Microsoft and Hitachi have entered into a strategic agreement to jointly develop AI and cloud services, with a special focus on generative AI (GenAI) to capture new growth opportunities. This partnership aims to combine Microsoft’s robust cloud infrastructure and AI capabilities with Hitachi’s industry expertise to create advanced solutions that drive AI-driven innovation across various sectors.
The collaboration is set to enhance AI capabilities and cloud infrastructure, facilitating the development and deployment of cutting-edge solutions tailored to diverse industry needs. By leveraging GenAI, the partnership will enable businesses to optimize their operations, improve decision-making processes, and unlock new levels of efficiency and productivity.
Key areas of focus for this strategic partnership include the development of AI applications that can be integrated into existing business processes to enhance performance and deliver new insights. Additionally, the partnership will explore opportunities to deploy these AI solutions across Hitachi’s extensive customer base, spanning industries such as manufacturing, transportation, and healthcare.
This agreement between Microsoft and Hitachi underscores their commitment to pushing the boundaries of AI and cloud technologies, fostering a collaborative environment that promotes continuous innovation and growth. The strategic partnership is expected to yield significant benefits for both companies and their customers, driving forward the adoption of AI and cloud services in the global market.
For more details, visit Microsoft and Hitachi GenAI Agreement
