Jacada

Jacada is a leader in customer service and contact center solutions. Jacada’s award winning solutions enable organizations, all around the world, to provide the absolute highest quality of service for their customers. We at Jacada seek to improve the experience of customer service by providing the following:

  • >50% Reduction in Average Handle Time (AHT) and Agent Training
  • >35% Improvement in First Call Resolution (FCR)
  • 95%+ Customer Satisfaction (happy customers)
  • >10% Reduction in Contact Center Call Volume (fast ROI)
  • 100% Dedication to your Success as a leading Customer Service Provider
  • Company Headquarter: Alpharetta, GA
  • Year Company Was Founded:: 1990
  • No. of Employees: 101 - 1000
  • Industries Company Supports: All Enterprises, Telecom

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