- Tech News & Insight
- September 15, 2025
- Hema Kadia
Ericsson is embedding an agentic AI framework into its NetCloud platform to accelerate self-healing, intent-driven operations across private 5G, Wireless WAN, and SASE. Ericsson is evolving its AI assistant, ANA, from a prompt-based helper into a multi-agent system that can interpret high-level intents, plan workflows, and coordinate specialized agents to act across the enterprise networking stack. Ericssonโs rollout will be staged. A troubleshooting orchestrator is planned for Q4 2025 to handle high-frequency pain points such as offline devices and degraded radio conditions, with a projected reduction in downtime and support cases by more than 20 percent.