Home » Podcasts » Episode 17 – What’s next for CX? With CSG

Episode 17 – What’s next for CX? With CSG

The Appledore Research Podcast

The Appledore Research Podcast

Episode 17 - What's next for CX? With CSG

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Automation, OSS-BSS

How is customer experience evolving in telecom?

By Appledore Research
July 12, 2023
12:00 pm

“Customer Experience” is an endlessly evolving term in telecom, with new technologies and situations creating ever-increasing expectations for telcos to meet. What are the latest trends and techniques available to operators in their pursuit of that NPS-boosting “excellence in customer experience”? John Abraham returns with guest Chad Dunavant, Chief Strategy Officer at CSG International. Robert Curran hosts.

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Episode 23 – DTW, MWC Americas, Fyuz

The Appledore Research Podcast

The Appledore Research Podcast

Episode 23 - DTW, MWC Americas, Fyuz

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What does this season's trio of telecom tradeshows reveal about the mood and state of the industry?

Episode 22 – Automation in Telecom, with ServiceNow’s Rohit Batra

The Appledore Research Podcast

The Appledore Research Podcast

Episode 22 - Automation in Telecom, with ServiceNow's Rohit Batra

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Automation in telecom has moved from a technology challenge to a "mindset" one. What does that mean?

Episode 21 – DTW2023 Preview

The Appledore Research Podcast

The Appledore Research Podcast

Episode 21 - DTW2023 Preview

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What's already standing out at the TM Forum's flagship event in Copenhagen this year?

Episode 20: Telecom and the Developer Community

The Appledore Research Podcast

The Appledore Research Podcast

Episode 20: Telecom and the Developer Community

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Just who are the mysterious Developer Community? And how does Telecom look from their perspective?

Episode 19 – Big IT Meets Big Telecom, with Microsoft’s Rick Lievano

The Appledore Research Podcast

The Appledore Research Podcast

Episode 19 - Big IT Meets Big Telecom, with Microsoft's Rick Lievano

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Historically seen as having unique challenges, telecom has now become an increasing focus of attention for giant IT players. We discuss how Microsoft has upped its activities in telecom.

Episode 18 – Collaboration: the new “Transformation”?

The Appledore Research Podcast

The Appledore Research Podcast

Episode 18 - Collaboration: the new "Transformation"?

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Since it's so often mentioned as essential, what does collaboration mean in practice?

Episode 16 – AI in Telecom

The Appledore Research Podcast

The Appledore Research Podcast

Episode 16 - AI in Telecom

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Is all the hype justified? What don't telco execs about AI know that they really should?

Episode 15 – Rethinking Innovation

The Appledore Research Podcast

The Appledore Research Podcast

Episode 15 - Rethinking Innovation

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Is it time for telcos to rethink the very nature of innovation, in the era of cloud and APIs?

Episode 14 – Charging, Telecom and the Public Cloud, with TelcoDR

The Appledore Research Podcast

The Appledore Research Podcast

Episode 14 - Charging, Telecom and the Public Cloud, with TelcoDR

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The adoption of public cloud in telecom is about much more than technology.

Episode 13 – AI in Telecom, with IBM’s Andrew Coward

The Appledore Research Podcast

The Appledore Research Podcast

Episode 13 - AI in Telecom, with IBM's Andrew Coward

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"Yes, but is that *really* AI?"

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