Anthropic

Observe.AI has unveiled VoiceAI agents—intelligent, realistic voice-powered AI tools designed to automate contact center operations. These AI agents manage routine customer interactions using advanced voice technology, reduce support costs by up to 80%, and integrate easily with tools like Salesforce and Zendesk. With features like interruption detection and robust data security, VoiceAI agents mark a leap forward in contact center automation.
The European Union AI Act, a 458-page document with 113 articles, aims to categorize AI systems based on risk levels: unacceptable, high, limited, and minimal risk. It bans government social scoring systems and manipulative AI systems, with strict compliance requirements for high-risk areas like infrastructure and healthcare. As the AI field continues to evolve rapidly, the legislation will need to keep pace with updates and interpretations. It’s essential for companies to prioritize transparency and risk assessment in their AI development process to comply with the new requirements. The EU AI Act represents a significant step in regulating AI, and its impact on the industry will be closely monitored as it unfolds.

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Whitepaper
Telecom networks are facing unprecedented complexity with 5G, IoT, and cloud services. Traditional service assurance methods are becoming obsolete, making AI-driven, real-time analytics essential for competitive advantage. This independent industry whitepaper explores how DPUs, GPUs, and Generative AI (GenAI) are enabling predictive automation, reducing operational costs, and improving service quality....
Whitepaper
Explore the collaboration between Purdue Research Foundation, Purdue University, Ericsson, and Saab at the Aviation Innovation Hub. Discover how private 5G networks, real-time analytics, and sustainable innovations are shaping the "Airport of the Future" for a smarter, safer, and greener aviation industry....
Article & Insights
This article explores the deployment of 5G NR Transparent Non-Terrestrial Networks (NTNs), detailing the architecture's advantages and challenges. It highlights how this "bent-pipe" NTN approach integrates ground-based gNodeB components with NGSO satellite constellations to expand global connectivity. Key challenges like moving beam management, interference mitigation, and latency are discussed, underscoring...

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