Without a strong push from AI companies to combat sycophancy and other dark patterns, the default trajectory is more engagement optimization, more manipulation and fewer checks.

Service Guarantees, Price Locks the Most Popular Recent CX Moves In the past months, several national and regional broadband service providers (BSPs) and mobile providers have introduced new plan features to help enhance their customer experience (CX) efforts. Most prominent among these CX initiatives are service guarantees and price locks. Service Guarantees Before price locks became the CX trend of 2025, two national providers introduced Telecompetitor

Kentucky Public-Private Network Could Go Dark: Report Kentucky residents and state and local government offices, universities, and other critical institutions are in danger of losing internet connectivity due to a long running conflict between the state’s middle-mile broadband network and the network’s administrator, according to StateScoop, a local news source. The middle-mile network is KentuckyWired, a public-private partnership founded in 2013. The Telecompetitor

Midco Enhances CX With New 12-Point Customer Commitment Midco — a broadband provider serving Kansas, Minnesota, North Dakota, South Dakota, and Wisconsin — announced enhancements to its customer experience (CX) offerings with a 12-point customer commitment earlier this month. Delivering exceptional customer experiences has been a foundational element of Midco’s market leadership position, the announcement said. Founded in 1931, the company claims to Telecompetitor

Grok was caught earlier this year censoring results critical of President Trump and Musk himself, sowing more doubt of its factual integrity.

T-Mobile Press Release | May 14, 2025 With 5G Advanced Network Solutions, T‑Mobile will help deliver AI-enabled immersive broadcast technology, real-time fan moments and smarter event operations BELLEVUE, Wash. — May 14, The post T‑Mobile 5G Powers One of the Most Connected Majors Ever at 2025 PGA Championship appeared first on 5G Americas.

Google DeepMind's AlphaEvolve AI system breaks a 56-year-old mathematical record by discovering a more efficient matrix multiplication algorithm that had eluded human mathematicians since Strassen's 1969 breakthrough.

Private Wireless Rollouts Down 11% in U.S. Manufacturing: Study Private wireless deployments have been disappointing in the United States, according to a recent ABI Research study. Private wireless — which is available in 4G and 5G iterations — uses the same equipment as commercial networks to serve a large, single entity, such as an enterprise or a campus.  The study, which included input from Telecompetitor

Mediacom Launches Multi-Gig Fiber Network in Cedar Rapids, Iowa CEDAR RAPIDS, Iowa — May 13, 2025 — (BUSINESS WIRE) — Mediacom Communications today announced the company has begun launching multi-gig and symmetrical speed broadband services in the City of Cedar Rapids. Utilizing breakthrough technology to enhance the company’s fiber-powered network, Mediacom is creating a more responsive end-to-end customer experience that prioritizes faster upload and download Telecompetitor

Alaskan Provider GCI Upgrades Customer Revenue and Operations Management Systems WALTHAM, Mass. — May 13, 2025 — (BUSINESS WIRE)–Netcracker Technology announced today that GCI, Alaska’s largest communications provider, has extended its partnership with Netcracker to improve the operator’s customer, revenue and operations management systems. These capabilities will deliver a superior customer experience, reduce operational costs through managed services and bring services to market more quickly through an Telecompetitor