Home » Podcasts » Episode 17 – What’s next for CX? With CSG

Episode 17 – What’s next for CX? With CSG

The Appledore Research Podcast

The Appledore Research Podcast

Episode 17 - What's next for CX? With CSG

00:00 /

Automation, OSS-BSS

How is customer experience evolving in telecom?

By Appledore Research
July 12, 2023
12:00 pm

“Customer Experience” is an endlessly evolving term in telecom, with new technologies and situations creating ever-increasing expectations for telcos to meet. What are the latest trends and techniques available to operators in their pursuit of that NPS-boosting “excellence in customer experience”? John Abraham returns with guest Chad Dunavant, Chief Strategy Officer at CSG International. Robert Curran hosts.

More Episodes

Episode 2 – CES2023

The Appledore Research Podcast

The Appledore Research Podcast

Episode 2 - CES2023

00:00 /

Not just for Consumers! Patrick Kelly shares takeaways from CES2023.

Episode 1 – The Cloud-Native Telco

The Appledore Research Podcast

The Appledore Research Podcast

Episode 1 - The Cloud-Native Telco

00:00 /

Rahul Atri joins the team, and shares experiences on learning cloud from scratch.

Explore Magazines

Promote your brand

AI Pulse: Telecom's New Frontier - TeckNexus Magazine

AI Pulse: Telecom’s New Frontier

Private 5G/LTE and CBRS Networks in Action: Transforming Industries

TeckNexus Newsletters

I acknowledge and agree to receive TeckNexus communications in line with the T&C and privacy policy.

Sponsored Content

It seems we can't find what you're looking for.

Unleashing the Power of 5G Analytics – Driving Cost Savings and Revenue Generation Strategies

Whitepaper

Explore RADCOM's whitepaper 'Unleashing the Power of 5G Analytics' to understand how telecom operators can drive cost savings and revenue with 5G. Learn about NWDAF's role in network efficiency, innovative use cases, and analytics monetization strategies. Download now for key insights into optimizing 5G network performance....

Private Networks, 5G Magazine, Dec 2023 Edition | Free Download

Whitepaper

Explore the Private Network Edition of 5G Magazine, your guide to the latest in private 5G/LTE and CBRS networks. This edition spotlights 11 award categories including private 5G/LTE leader, neutral host leader, and rising startups. It features insights from industry leaders like Jason Wallin of John Deere and an analysis...

Check Private Network Readiness

Industry Vertical Specific Deep-Dive Assessment

* Prices does not include tax