WhatsApp

New usage data shows AT&T subscribers are tapping into T-Mobileโ€™s Starlink-powered T-Satellite more than expected, signaling a rapid shift in how carriers and customers think about direct-to-device connectivity. Speedtest intelligence indicates T-Mobile users account for the majority of direct-to-device (D2D) connections to Starlink, roughly six in ten overall and more than seven in ten among devices reporting active service at connection time. The surprise is AT&Tโ€™s footprint: about a third of observed connections come from AT&T subscribers, while Verizonโ€™s share is minimal.
Reliance Jio’s Haptik has launched WhatsApp and voice-based AI agents for small and midsize businesses (SMBs) starting at 10,000, signaling a step-change in how Indian firms automate customer engagement at scale. Haptik is extending its SMB platform, Interakta WhatsApp-first CRM and support suite used by over 50,000 businessesto include autonomous AI agents for chat and voice. The entry pack is priced at 10,000 and covers roughly 2,000 AI-driven conversations, putting the effective cost per interaction in the 35 range. Crucially, they support 22 Indian languages. Haptik reports that early adopters are automating up to 80% of repetitive support queries and seeing 2025% lift in lead-to-sale conversions.
Indian telecom operators are pushing for regulation of over-the-top (OTT) communication apps like WhatsApp, Telegram, and Signal, arguing that the current regulatory framework is unfairly skewed. While telcos are subject to strict regulations and fees, OTT platforms operate with minimal oversight, despite offering similar services. This disparity has led to calls for a level playing field, with proposals including bringing OTT apps under telecom regulations and introducing a PAN-India single license for telcos. The debate also touches on net neutrality concerns and the potential impact on consumers and businesses, as any regulatory changes could affect the cost, availability, and innovation of communication services.

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