Optus

Optus Triple Zero failure hits 4,500 in Dapto

Optus Triple Zero failure hits 4,500 in Dapto

A second emergency call disruption in as many weeks has escalated questions about Optus’ operational controls and the resilience of Australia’s emergency communications ecosystem. Optus reported that a fault tied to a mobile tower in Dapto, Wollongong, left around 4,500 users affected between 3:00 a.m. and 12:20 p.m. on Sunday, with nine Triple Zero attempts failing during that window. While the scope was geographically contained, the event compounds a pattern that now includes multiple emergency call failures across two weeks. Repeated emergency call failures undermine public trust and expose systemic weaknesses in how operators design, test, and govern safety-critical services.

Australia telecom overhaul after Optus Triple Zero failure

Australia telecom overhaul after Optus Triple Zero failure
Canberra is signaling an industry shake-up after hundreds of emergency calls failed to reach Triple Zero, with four incidents linked to fatalities. Optus, Australia’s second-largest operator and a subsidiary of Singtel, reported a technical failure that prevented 624 calls from connecting to emergency services (000), affecting customers across Western Australia, South Australia, New South Wales, and the Northern Territory. The Australian Communications and Media Authority (ACMA) has opened an investigation into compliance with the Emergency Call Service rules, which require carriers to ensure 000/112 calls connect regardless of network status.

Google fined US$36M in Australia over Android default search deals

Google fined USM in Australia over Android default search deals
Google will pay a US$35.8 million (A$55 million) penalty and change how it structures Android default search agreements with Australian carriers and OEMs. The Australian Competition and Consumer Commission (ACCC) alleged that Googles contracts with Telstra and Optus from December 2019 to March 2021 blocked rival search engines on carrier-sold Android devices via platform-wide default settings and revenue-sharing incentives. Google admitted the conduct likely lessened competition and agreed to court-enforceable undertakings to remove restrictions that mandated Google Search as the exclusive, out-of-the-box option across search access points (browser defaults, widgets, and in-phone settings).

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