Session Description
What does it take to truly challenge the status quo and redefine what is possible? In this keynote, we sit down with three visionary leaders who are harnessing deeply disruptive technologies to reshape industries and reimagine how we work, create, and play. From the future of sustainable connectivity in the AI era to the reinvention of professional services and the rise of new forms of digital companionship and entertainment, this session explores how bold ideas become real-world systems. Join us to hear their stories, their lessons, and their visions for a future transformed by imagination, scale, and ambition.
Moderator: Natasha Lomas, Tech Editor, Euractiv
Panel: Building AI agents that drive real business growth
In this session, Bret Taylor (CEO and co-founder of Sierra) and Tian Chong Ng (CEO, Singtel) discuss how leading companies are deploying AI to deliver faster, more human customer experiences while unlocking new capabilities: proactive churn prevention, intelligent product recommendations, and 24/7 support that scales expertise without scaling headcount. They’ll explore practical approaches to building AI applications that meet the high expectations of today’s customers, maintain brand trust across millions of interactions, and transform customer service from a cost center into a growth engine.
- Bret Taylor, Co-Founder, Sierra & Chairman of the Board, OpenAI
- Ng Tian Chong , CEO, Singtel, Singapore
Keynote Presentation: Photonics Unlocks an Intelligent Power-Optimised Future – Akira Shimada, President & CEO, NTT
Fireside Chat: The Next Act of Entertainment: AI, Creativity, and the Future of Storytelling – Karandeep Anand, CEO, Character.AI
