- Tech News & Insight
- September 11, 2026
- Hema Kadia
The term 'AI agent' spans an enormous range of actual capability in telecom, from suggestion-only assistance to fully independent execution. This guide uses TM Forum's Autonomous Networks levels framework to give a structured way to evaluate where any specific vendor or operator claim actually sits, and why network operations, back-office workflows, and customer-facing AI tend to sit at different points on that spectrum.

