- Intelligence
- May 5, 2026
- Hema Kadia
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GenAI
- Tech News & Insight
- May 2, 2026
- Hema Kadia
April 2026's roundup: India draws a wave of multi-billion-dollar AI infrastructure commitments led by Reliance and Google, sovereign AI consolidates as Cohere moves to acquire Aleph Alpha, AI-RAN names its first anchor customer, and physical AI pushes from pilot toward production.
- Tech News & Insight
- May 2, 2026
- Hema Kadia
April 2026's roundup: Samsung's Taylor fab comes online with 2nm production for Tesla's AI chips, Intel joins Elon Musk's Terafab project targeting 1 terawatt of annual AI compute, Nokia and NVIDIA position telecom networks as distributed compute platforms, and hyperscalers commit tens of billions more to AI data centers across Asia-Pacific.
- Intelligence
- April 27, 2026
- Hema Kadia
- Tech News & Insight
- April 2, 2026
- Hema Kadia
March 2026's roundup: GSMA, Google Cloud, Huawei, and AWS all converge on an "agentic telco" framing at MWC Barcelona, SoftBank and SK Telecom build proprietary telecom-specific AI models and infrastructure, and physical AI reaches airports, drones, and network edge sites — with AI-RAN and connectivity infrastructure covered separately in our companion Advanced Connectivity Insights, March 2026.
- Tech News & Insight
- March 19, 2026
- Hema Kadia
Orange Business is putting authenticated, AI-augmented voice back in the critical path of CX and employee workflows as enterprises confront fraud, fatigue, and falling answer rates. As digital touchpoints proliferate, the phone channel faces a crisis of confidence: spoofed identities, impersonation scams, and AI-generated content have eroded user trust and pushed customers to ignore legitimate calls. Despite surging chat and self-service volumes, voice remains the preferred medium for resolving complex or high-stakes problems, and the most-used channel for many service agents. The new capabilities combine authenticated caller identity, deepfake detection, generative AI in the contact center, and agentic telephony that can autonomously manage call flows.
- Tech News & Insight
- February 25, 2026
- Hema Kadia
TELUS Digital is using Mobile World Congress 2026 to move the AI-in-telecom conversation from pilots to proven production at scale. TELUS Digital reports processing more than two trillion tokens in 2025 through its Fuel iX generative AI platform for TELUS operations and customers. The portfolio spans AI for customer experience, application safety, and network modernization—built and battle-tested within TELUS before client rollout. The Network Design Services practice applies AI to planning and optimization while charting a path from legacy network stacks to cloud-native, automated environments.
- Tech News & Insight
- February 15, 2026
- Hema Kadia
The plan centers on Visakhapatnam, a port city on India’s east coast, as a tightly coupled zone for data centers, subsea cable landings, power, water, and the digital supply chain. State leadership wants the cluster to be more than rack space. It aims to bring in server assemblers, power and cooling vendors, and specialized logistics to create end-to-end capability. The city is also being pitched as a landing point for new subsea systems toward Singapore, which would diversify India’s international connectivity beyond Chennai and Mumbai and lower latency into Southeast Asia.
- Tech News & Insight
- February 9, 2026
- Hema Kadia
Virgin Media O2 has broadened its partnership with Zinkworks to deploy AI-driven monitoring and automation across its mobile footprint, designed to spot anomalies earlier, resolve incidents faster, and prevent customer-impacting outages. The rollout targets multiple network domains and operational workflows, advancing the operator’s move toward autonomous operations with engineers maintaining full oversight. The capabilities span radio access, core network systems, and network operations centers, combining real-time telemetry with intelligent automation. The stack runs on Google Cloud and taps services such as Vertex AI and Gemini to analyze patterns, orchestrate responses, and augment decision-making for operations teams.
- Tech News & Insight
- February 9, 2026
- Hema Kadia
Microsoft’s AI QuickStart, backed by IMDA and UOB, aims to turn generative AI intent into production outcomes in weeks, not years. AI QuickStart targets “Digital Leaders” in Singapore—SMEs and larger non-ICT enterprises that have already built basic digital capabilities and can fund transformation—by offering a fast, structured path to deploy enterprise AI. Each engagement is designed to finish within three months with a cost cap of up to S$20,000 per project, covering cloud, compute, and professional services, which directly addresses executive concerns over unpredictable pilot spend and elongated proofs-of-concept.
- Tech News & Insight
- February 5, 2026
- Hema Kadia
Liberty Global and Google Cloud have signed a five-year agreement to deploy AI at scale across Liberty Global’s European footprint and to advance hybrid cloud, autonomous networks, and new go-to-market plays. The partnership spans roughly 80 million fixed and mobile connections across Liberty Global’s operating companies, including Virgin Media O2 in the UK, Telenet in Belgium, VodafoneZiggo in the Netherlands, Virgin Media in Ireland, and Sunrise in Switzerland. On the network side, the companies will co-develop AI-first programs aimed at reliability, security, scalability, and cost efficiency. Commercially, the parties will target SMEs with a joint portfolio that combines connectivity with cloud, cybersecurity, and AI services.
- Tech News & Insight
- February 5, 2026
- Hema Kadia
Amdocs is launching aOS, an agentic operating system for telecom, to move CSPs from AI pilots to production-scale, cross-domain automation. Amdocs’ aOS targets that gap with a multi-agent architecture that automates complex workflows while keeping humans in the loop for policy and final decisions. At the foundation is a “Cognitive Core” that manages telco-specific knowledge, agent libraries, and guardrails. aOS pricing will lean on outcome-based SLAs, tying spend to measurable business impact such as resolution rates, handle-time reductions, activation velocity, or assurance KPIs. aOS is Amdocs’ bid to make agentic AI the connective tissue of telco operations.
Telco AI Agent Leadership
