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BT

Ofcom probes BT and Three UK outages

Ofcom probes BT and Three UK outages
UK regulator Ofcom has opened formal investigations into BT (including EE) and Three after nationwide voice service outages this summer impaired access to other networks and to emergency services. BT notified Ofcom of a software-related failure that disrupted interconnect voice services to and from the EE mobile network on 24–25 July 2025. During the incident, many BT and EE customers could not complete mobile calls to other networks or reach emergency services. Three separately reported a UK-wide disruption to voice services on 25 June 2025, which also affected some customers’ ability to contact emergency services.

UK telco class action: handset overcharging claims

UK telco class action: handset overcharging claims
A UK tribunal has allowed a major consumer case to proceed against the country’s biggest mobile operators over alleged overcharging after device loans were repaid. The Competition Appeal Tribunal has certified a collective action alleging that Vodafone, BT’s EE, Virgin Media O2, and Three UK continued to bill customers for handsets after the device portion had been paid off. Claims tied to losses before October 2015 were dismissed as out of time, but post-2015 allegations will go to trial. The ruling does not determine liability; it sets the scope and allows disclosure and trial preparation.

BT and Starlink LEO Broadband for Rural UK Homes

BT and Starlink LEO Broadband for Rural UK Homes
BT Group and its consumer brand EE plan to offer a Starlink-powered home broadband product focused on underserved locations where fixed-line build is constrained by terrain, sparsity, or cost. The service targets “ultrafast” downlink performance, with Starlink capable of delivering up to roughly 280 Mbps and latency in the low tens of milliseconds. Commercial availability is slated for the second half of 2026, giving BT time to industrialise ordering, installation, support, and integration into its existing product catalogue and systems. LEO fills the last 1–5% gap where full fibre is slow or uneconomic to reach.

BT job cuts as Openreach loses broadband customers

BT job cuts as Openreach loses broadband customers
BT is pressing ahead with cost-cutting as it confronts sharper broadband competition, softer device demand, and structural declines in legacy services. BT reduced its total workforce by about 6% in the first half of its financial year, down to roughly 111,000 employees from 116,000 at the start of the period. The group reported around £250 million in additional annualized cost savings, bringing cumulative savings to about £1.2 billion across the first 18 months of the program and reaffirming a target of £3 billion in annual savings. Group revenue for the six months to September 30 declined about 3% year over year to £9.8 billion. Openreach’s broadband base contracted, with approximately 242,000 fewer broadband customers in Q2 FY25.

AI layoffs surge: telecom and enterprise IT impact

Verizon layoffs: 15,000 cuts, store franchising
October’s job-cut announcements surged, with AI and cost control reshaping staffing plans across technology and adjacent sectors. Planned layoffs spiked to roughly 153,000 in October, up more than 180% from September and about 175% from a year ago, according to the latest Challenger job-cuts tally. Year-to-date announcements for 2025 have crossed 1.09 million, the highest October-through-period since the pandemic shock of 2020 and above comparable 2009 levels. The cuts reflect a pivot from growth-at-any-cost to profitability, with AI rebalancing roles and budgets across the stack. Across reasons given, cost reduction led by a wide margin, and AI adoption was the second-largest driver, underscoring both macro pressure and structural transformation.

AWS US-EAST-1 Outage: What Went Wrong and How to Mitigate

AWS US-EAST-1 Outage: What Went Wrong and How to Mitigate
AWS experienced a major outage centered on its US-EAST-1 region in Northern Virginia, triggering cascading failures across dozens of cloud services and dependent applications worldwide. The incident began in the early hours of Monday and was initially mitigated within a few hours, though residual errors and recovery backlogs persisted through the morning in US-EAST-1. Engineering updates point to a DNS resolution problem affecting a key database endpoint (DynamoDB) alongside internal network and gateway errors in EC2, which then propagated across dependent services such as SQS and Amazon Connect. When a foundational component like DNS or an internal networking fabric falters, service discovery and API calls fail in bulk.

Is AI Underperforming in Telecom? Challenges, Use Cases & the Road Ahead

Is AI Underperforming in Telecom? Challenges, Use Cases & the Road Ahead
The telecom sector once hailed AI as a game-changer, but is it delivering? This article explores why many operators report low ROI on AI tools, and how legacy systems, cultural resistance, and regulatory hurdles stall adoption. Despite challenges, AI shows targeted promise in predictive maintenance, fraud detection, and 5G network slicing.

GSMA Launches Open-Telco LLM Benchmarks for AI in Telecom

Why AI Agents Can't Scale Without LLMs: Essential Guide & Free Resources
The GSMA Foundry has launched Open-Telco LLM Benchmarks, an open-source AI evaluation framework designed to enhance telecom-specific large language models (LLMs). Supported by Hugging Face, The Linux Foundation, Deutsche Telekom, SK Telecom, and more, this initiative aims to improve AI efficiency, security, and compliance in 5G and 6G networks. Learn how this industry-wide benchmark is shaping the future of telecom AI innovation.

Hrvatski Telekom and Nokia Boost 5G App Development in Croatia

Hrvatski Telekom and Nokia Boost 5G App Development in Croatia
Hrvatski Telekom and Nokia have launched API pilot projects to accelerate 5G application development in Croatia. Using Nokia's Network as Code platform, the collaboration provides developers with streamlined access to HT's 5G network, enabling faster, innovative app creation across industries. This initiative strengthens Nokia’s API ecosystem, adding partners like Infobip and Elmo to unlock new use cases in real-time communication, teledriving, and beyond, setting a new standard for 5G-powered applications.

BT Group Eyes Sale of Radianz to Streamline Operations

BT Group Eyes Sale of Radianz to Streamline Operations
BT Group is reportedly working with Citigroup on a potential sale of its financial services unit, Radianz. This move aligns with CEO Allison Kirkby’s plan to streamline BT’s operations and reduce costs. Acquired from Reuters in 2005, Radianz generates annual earnings of £60-70 million and could be sold for a few hundred million pounds. Alongside this, BT is also considering sales of operations in Ireland and Italy as part of Kirkby's restructuring strategy.

BT Launches Self-Powered Mobile Site with Solar and Wind Energy

BT Launches Self-Powered Mobile Site with Solar and Wind Energy
BT Group has unveiled its first-ever self-powered mobile site in the Shropshire Hills, powered by 70% on-site renewable energy from solar panels and wind turbines. This innovative site delivers reliable 4G and 5G connectivity to EE customers and supports BT Group’s ambitious net zero targets by 2031, showcasing the company’s commitment to sustainable technology and energy efficiency.
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