“Customer Experience” is an endlessly evolving term in telecom, with new technologies and situations creating ever-increasing expectations for telcos to meet. What are the latest trends and techniques available to operators in their pursuit of that NPS-boosting “excellence in customer experience”? John Abraham returns with guest Chad Dunavant, Chief Strategy Officer at CSG International. Robert Curran hosts.

The Appledore Research Podcast
Quantum Utility, with IBM's Imed Othmani | Episode 33
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In this weekโs episode Patrick Kelly is joined by IBM Quantum Industry Partner, Imed Othmani, in a discussion on progress and obstacles in Quantum Computing. In particular, what and when will be the first practical applications of this technology. Itโs a fascinating insight into the path from pure research to business value, and IBMโs approach to finding it.