- Tech News & Insight
- December 15, 2025
- Hema Kadia
UK regulator Ofcom has opened formal investigations into BT (including EE) and Three after nationwide voice service outages this summer impaired access to other networks and to emergency services. BT notified Ofcom of a software-related failure that disrupted interconnect voice services to and from the EE mobile network on 24–25 July 2025. During the incident, many BT and EE customers could not complete mobile calls to other networks or reach emergency services. Three separately reported a UK-wide disruption to voice services on 25 June 2025, which also affected some customers’ ability to contact emergency services.




