Telco and Tech News and Insights

The AI Advantage: From Dream to Reality in Telecom and Finance

The AI Advantage: From Dream to Reality in Telecom and Finance

Oliver King-Smith, CEO and founder smartR AI September 1, 2025

Artificial Intelligence promises to revolutionize the telecom industry, but many organizations struggle to see a return on their AI investments due to flawed implementation. The path to real AI success lies in prioritizing trust, security, and people, fostering an AI-driven culture. This involves building human oversight into every stage, developing intuitive tools, and empowering teams with training. Embracing this human-centered approach unlocks benefits like optimized network performance and enhanced customer experience.

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Salesforce AI agent simulator bridges pilot-to-production gap

Salesforce AI agent simulator bridges pilot-to-production gap

Hema Kadia August 29, 2025

Salesforce is moving to close the gap between slick AI demos and operational reality by stress-testing agents inside simulated business environments before they ever touch production. Salesforce introduced CRMArenaPro (a digital twin for enterprise workflows), an Agentic Benchmark for CRM (to compare agents across business-centric metrics), and new Account Matching capabilities (to unify records and clean underlying data). The Agentic Benchmark for CRM evaluates accuracy, cost, speed, trust and safety, and environmental sustainability. Stand up a sandbox that mirrors production and run agents through end-to-end scenarios with synthetic-but-realistic data. Tighten OAuth and third-party risk controls before expanding agent privileges

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TELUS AI Platform: Enterprise-Scale Telecom Innovation

TELUS AI Platform: Enterprise-Scale Telecom Innovation

Hema Kadia August 26, 2025

TELUS moved beyond experiments to enterprise adoption: 57,000 employees actively use gen AI, more than 13,000 custom AI solutions are in production, and 47 large-scale solutions have generated over $90 million in benefits to date. Time savings exceed 500,000 hours, driven by an average of roughly 40 minutes saved per AI interaction. The scale is notable: Fuel iX now processes on the order of 100 billion tokens per month, a signal that the platform is embedded in day-to-day work rather than isolated to innovation teams. TELUS designed for trust from the start: its Fuel iXpowered customer support tool achieved ISO

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AT&T to Buy EchoStar Spectrum for $23B to Boost 5G

AT&T to Buy EchoStar Spectrum for $23B to Boost 5G

Hema Kadia August 26, 2025

AT&T has agreed to acquire approximately 50 MHz of low- and mid-band spectrum licenses from EchoStar for about $23 billion in cash, a move that could reset capacity economics and regulatory debates across U.S. mobile and satellite markets. The transaction adds a significant block of licensed spectrum covering more than 400 U.S. markets, with closing targeted for mid-2026 pending regulatory approvals and customary conditions. Strategically, this portfolio densifies AT&T’s spectrum layer cake and narrows the mid-band depth gap with competitors in key markets, improving headroom for consumer, enterprise, and public-sector growth over the next five to seven years.

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TRAI says 70-80% of India’s Mobile Data Usage Happens Indoors

TRAI says 70-80% of India’s Mobile Data Usage Happens Indoors

Hema Kadia August 26, 2025

India’s telecom usage is now predominantly indoors, and TRAI’s new property rating framework puts digital connectivity on par with core utilities. TRAI’s chairperson flagged a decisive shift: most mobile data is consumed inside homes, offices, malls, hospitals, and transit hubs. Connectivity inside buildings is moving from convenience to necessity. TRAI’s 2024 Regulations introduce a voluntary, performance-based star rating that assesses how ready a property is to deliver high-quality broadband and mobile connectivity. The framework encourages developers to embed Digital Connectivity Infrastructure (DCI) at design stage, aligns with Digital India and Smart Cities Mission, and invites ministries and agencies to incorporate

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LEO satellite broadband split: China and the West

LEO satellite broadband split: China and the West

Hema Kadia August 26, 2025

Low Earth orbit broadband is bifurcating into Western- and China-led ecosystems, with strategic consequences for telecom and cloud connectivity worldwide. Starlink’s scale in the West is meeting a fast-maturing Chinese counterweight centered on state-backed constellations and a growing commercial space sector. The result is a split that will influence landing rights, equipment supply, data sovereignty, and service availability across regions. Three forces are converging: mass-production launch capability, maturing inter-satellite optical links, and rising demand for resilient, low-latency backhaul. Governments are also reclassifying satellite broadband as critical infrastructure, accelerating public funding and procurement pipelines. Demonstrated high-rate laser crosslinks indicate a credible

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Comcast moves Xfinity email to Yahoo Mail

Comcast moves Xfinity email to Yahoo Mail

Hema Kadia August 26, 2025

Comcast is migrating Xfinity residential email accounts to Yahoo Mail, a shift that underscores how ISPs are offloading non-core applications to specialized providers. Comcast is transitioning existing Xfinity email mailboxes to be hosted by Yahoo Mail while allowing customers to keep their current @comcast.net or @xfinity.com email addresses. The migration is being phased, with customers notified by Comcast when their account is eligible and given guidance to complete setup. After migration, users access their mailbox through Yahoos web and mobile clients or supported third-party email apps. Mail, folders, contacts, and calendar data are moved as part of the process, with

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Verizon Value 5G prepaid international roaming: Simple Mobile & Total Wireless

Verizon Value 5G prepaid international roaming: Simple Mobile & Total Wireless

Hema Kadia August 26, 2025

Verizon Value is rolling out enhanced prepaid international services across its Simple Mobile and Total Wireless brands, sharpening its competitive edge in global roaming and cross-border communications starting August 28, 2025. The offers blend unlimited international calling to large country sets, global texting, and expanded roaming with 5G access on Verizon’s network, including 5G Ultra Wideband on select tiers. Simple Mobile adds unlimited global texting across all plans and scales international calling and data inclusions from entry to premium tiers. Total Wireless retools its unlimited structure with a five-year price guarantee (taxes and fees included), adds 95 more calling destinations

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