Digital | UX Experience

Tango Telecom Ltd

Tango Telecom is a leading global provider of monetisation solutions for evolving mobile networks. The Tango Telecom Data Retail Engine, the Tango DRE™, is an end-to-end real-time monetisation platform enabling operators to exploit new business models and new markets over 4G and 5G networks. Tango Telecom’s cloud-native and microservices-based solutions offer the agility to quickly monetise existing and future use-cases including roaming services, IoT, enterprise services, connected cars and 5G services. Deployed at the core of some of the world’s most demanding networks including América Móvil, Telefónica, Airtel, Ooredoo and the Axiata Group, we support over 180 live systems serving...

Accelerating the shift from Communications Service Providers to Digital Service Providers

This Catalyst sets forth a vision for a data-driven digital transformation that combines advances in human science to design and optimize omni-channel customer experiences in real-time to provide the optimal next best action for customer interaction. Enabling technologies include: a Digital BSS overlay for fast and efficient provisioning of new digital services (including IoT services for industry verticals),a micro-services layer for scaling processes such as quote,contract and order management and a digital product catalog. The entire architecture is underpinned by streaming analytics and customer journey analytics that optimize AI algorithms (insight to algorithms) that ultimately help to redefine and re-purpose...

Digital Personalization Platform for Customer Experience

In this Catalyst project, STC is partnering with SAS for end-to-end marketing flows and complex event processing. Teradata is empowering the data-driven analytics platform while Huawei delivers real-time customer experience and location insights. Cognizant is the Systems Integrator for ensuring data quality, testing and integration.

Teradata

We're changing how the world uses data to achieve better outcomes. Teradata delivers real-time, intelligent answers, leveraging 100% of the relevant data, regardless of scale or volume of query. And we do it on-premises, in the cloud, and anywhere in between. It’s called Pervasive Data Intelligence. And only Teradata has the industry-leading products, expertise, and services to deliver it today.

SAS

SAS is the leader in analytics. Through innovative software and services, SAS empowers and inspires customers around the world to transform data into intelligence. SAS is a trusted analytics powerhouse for organizations seeking immediate value from their data. A deep bench of analytics solutions and broad industry knowledge keep our customers coming back and feeling confident. With SAS®, you can discover insights from your data and make sense of it all. Identify what’s working and fix what isn’t. Make more intelligent decisions. And drive relevant change.

Apptium

Founded to Guide the Customer Journey All of us are consumers. How we shop, how we research, how we request support – it’s all online. The online customer journey is a path each of us experiences multiple times per day. At Apptium, we believe we can make that journey better for everyone. We believe we can make it more streamlined. We believe it can be truly delightful. That’s why we began our own journey not so long ago.

SAP

SAP stands for Systems, Applications, and Products in Data Processing (Anwendungen und Produkte in der Datenverarbeitung in German). SAP was founded in 1972 in Walldorf, Germany and now has offices around the world. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end enterprise application software, database, analytics, intelligent technologies, and experience management. A top cloud company with 200 million users worldwide, SAP helps businesses of all sizes and in all industries to operate profitably, adapt continuously, and achieve their purpose.

AwareX

AwareX is a global leader in the provision of digital customer engagement. We provide a comprehensive managed service to service providers from the cloud which supports the use and integration of existing back end systems and enables all digital channels for customer engagement.  Our vision is to transform customer service by closing all call centers and enabling customers to have an end to end digital experience which is fast, convenient, better and more fulfilling than waiting on a call queue to talk to an outsourced service agent. There has to be a better way and we are working to deliver...

TechSee

We founded TechSee to help businesses better support their operations from all perspectives: customers, contact center agents, field technicians, and self-service channels. Over two decades of experience across CX technologies, visual computing, augmented reality, and big data enables us to follow through on this commitment.

Nomensa

Nomensa is a strategic UX design agency that combines expertise in psychology, user-centric design, accessibility and technology to create ground-breaking digital experiences.

Synchronoss

We designed our technology to help our customers seek out new possibilities, free them from previous limitations and allow them to work with a new sense of purpose and rekindle their passions to create new potential. Our Platforms Enable Companies to Achieve Digital Growth and Improve Customer Experiences – Today and Tomorrow With the intellectual property that Synchronoss has developed over the years, we have been able to create platforms that allow our customers to develop profitable new revenue, reduce the cost of innovation and growth, create amazing customer experiences, drive higher engagement and increase speed to market.

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