Robotic Process Automation

Delivering Enhanced Customer experience through intelligent robots

This catalyst aims to enhance the customer experience by leveraging technologies such as Robotic Process Automation (RPA) to provide 24*7 access and offer hassle-free journeys to customers. With zero touch work flows and proactive care, this catalyst addresses the need to have an always available and personalized care for customers.


Prodapt is a two-decade-old consulting & managed services provider, singularly focused on the telecom/DSP (digital service provider) ecosystem that helps clients transform their IT, products, operations, and networks to meet their strategic objectives. Prodapt provides end-to-end IT/software architecture consulting, application development, systems integration, testing, maintenance & support. Prodapt enables the digital transformation of its clients by designing and developing digital portals, mobile applications & end-user-based products for linear TV and OTT applications. Prodapt provides insights and thought leadership-led transformation services leveraging next-gen technologies such as RPA (robotic process automation), AI/ML (artificial intelligence/machine learning), SDN-NFV (software-defined networking/network function virtualization) and next-gen...

Cognitive Contact Center: Phase II

This Catalyst uses artificial intelligence and voice recognition to solve this, bringing two key benefits: improvement in customer experience through a more natural interaction with bots and an accurate prediction of best-next-action; and reduction of operating costs. In this 2nd phase of the project, the everis Virtual Agent (eVA) is again the core component of the solution. It provides an omnichannel and conversational approach to customer interaction management and serves as the orchestrator of the end-to-end process. The project will also integrate technology from VERBIO, used for STT and TTS; Blueprism, for RPA technology enabling more complex use cases beyond the...

Machine Learning Engine for Product and Sales Management through Digital Channel

Prepaid customers belong to and switch among three main propensity profiles: potential churn, potential growth and stable. According to this, actions* and offers** can be recommended directly and automatically to customers to generate value or avoid negative impact. Machine learning techniques can be applied to understand and predict three main things: What profile group a customer belongs to;Which product can be offered to maximize customer value or what action the customer can “ask the system” to do in order to avoid negative impact;Apply reinforced learning techniques that will help select the best set of actions or offers a customer’s segment...

ServiceTrace Robotics-as-a-Service

Robotics-as-a-Service (RaaS) XceleratorOne (X1) RPA, Test Automation and Application Performance Monitoring on demand and in the Cloud Highly available, distributed global infrastructure with over 50 locations in 40 countries Robotics-as-a-Service: Manage your own projects in the cloud Fully Managed Service: Let our professionals do the heavy lifting  

Servicetrace – XceleratorOne (X1)

Servicetrace developed the RPA platform XceleratorOne (X1) with the goal of guaranteeing the success of your automation. X1 is the most comprehensive RPA platform on the market that lets you plan, implement, operate, and scale RPA – while controlling it centrally. You manage all phases and all participants with a single automation platform. With X1 you… Enable your employees to automate. Automate successfully and sustainably. Control the automation journey of your organization. X1: Lifecycle Management | The whole automation journey The XceleratorOne (X1) automation platform offers lifecycle management unique in the industry. This enables you to plan and implement the entire...

Servicetrace GmbH

Servicetrace has been developing innovative Robotic Solutions for 15 years – entirely “made in Germany”. Our patented technology and forward-thinking solutions are trusted by global players across industries, including many of the 2,000 largest companies in Europe.  As early as 2004, we were among the first to start developing software robots and automation solutions. This pioneering spirit and ambition to shape the digital future and working world of our customers continues to set us apart today. What makes us different? We always place the end user at the centre of our thinking and development includes close collaboration with customers. Our...

Pega Robotic Automation

Pega Robotic Process Automation removes the need for employees to perform repetitive work and enables that work to be processed digitally, with greater speed and accuracy. Robotic automation fully automates end-to-end business processes to accelerate work outcomes, remove opportunities for errors, and enable organizations to scale quickly for spikes in volume, without adding additional resources. With 24/7 transaction processing capabilities, Pega Robotic Process Automation has capabilities that increase productivity and eliminate processing backlogs, which translates into reduced costs associated with rework. Optimize resources - By automating routine tasks, your employees are free to perform more high-value work. By focusing on...


Pega is the leader in cloud software for customer engagement and operational excellence. The world’s most recognized and successful brands rely on Pega’s AI-powered software to optimize every customer interaction on any channel while ensuring their brand promises are kept. Pega’s low-code application development platform allows enterprises to quickly build and evolve apps to meet their customer and employee needs and drive digital transformation on a global scale. For more than 35 years, Pega has enabled higher customer satisfaction, lower costs, and increased customer lifetime value.

NICE Desktop Analytics

NICE Desktop Analytics is a highly unique and illuminating software solution aimed at capturing data and generating insights about employee behavior on the desktop. Lack of visibility into employee productivity is a major challenge for global enterprises today. The desktop forms a deep reservoir of rich and meaningful data with the potential to generate insights and measures around employee productivity scores, knowledge gaps and identification of inefficient processes. NICE Desktop Analytics provides clear visibility into the daily desktop activities of front and back office employees. In addition, the combination of NICE Desktop and speech analytics provides comprehensive insights, enabling a...

NICE – NEVA – Employee Virtual Attendant

Personal Assistant - NEVA is every employee's personal assistant. She helps to get any admin task done right on time. Super Intelligent - NEVA is super intelligent. She understands what the employee wants to achieve by observing and interpreting their desktop activities and responding to voice or text requests. Always Switched On - NEVA is always switched on. Even when you can't see her, she is working her magic around the clock, waiting for the perfect moment to pop up with the right information, or to automate a routine task. Extremely Resourceful - NEVA is extremely resourceful. She knows all about your company's systems,...

NICE – Robotic Process Automation (RPA)

The NICE Virtual workforce comprises software robots that are installed on back-end servers, with the capabilities to take over all the repetitive, admin driven processes facing the human workforce everyday. A variety of tasks can be executed independently without human intervention, freeing up employees to focus their attention on more valuable business priorities. RPA is fast becoming the technology of choice across for a wide variety of organizations spanning any vertical market. Enterprises who embrace RPA, across the front office, back office and shared services divisions, are experiencing dramatic increases in business performance and ROI. Some of the benefits of...

NICE Master RPA – Automation Finder

Automation Discovery for the People As you kick off your automation journey with the discovery phase, the decisions you make from this point onwards, will impact the overall success of your RPA project and the benefits that it will bring to your organization. Selecting the right business processes to automate upfront is essential to ensuring long-term project success. So, how exactly can this be achieved with smart robotics? With built-in AI, NICE's Automation Finder will swiftly pin point and precisely recommend which processes your organization should automate to maximize the bottom-line impact. Millions of desktop tasks executed by employees throughout...


At NICE, we protect people’s money, ensure their safety and improve their experiences. Many of the world’s leading companies and organizations are expected to manage these three critical elements of modern living. To do so, they are tapping into the power of data, which has become ubiquitous in both business and life. These organizations turn to NICE to operationalize this data to improve business performance, increase operational efficiency, prevent financial crime, ensure compliance, and enhance safety and security. Since 1986, NICE has been the recognized leader in these fields, providing solutions which turn both structured and unstructured data into valuable...

Kyron RPA Full-Cycle Automation Suite

Full-Cycle Automation Suite - Delivering Continuous Process Optimization for Your Business Full-Cycle Automation: From Process Discovery™ to Operational Efficiency Automation is an enabler for Digital Transformation of the enterprise. It allows organizations to create virtual workforces that increase processing efficiency, reduce errors, cut operational costs, and improve customer experience. Kryon is a one-of-a-kind automation company, providing a Full-Cycle Intelligent Automation Suite: taking our customers from process discovery, through analysis and finally streamlining the automation via intelligent robotic process automation. Our AI-powered unique analytics engine identifies which of processes can be automated to increase ROI and provides insight to help organizations to...

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